Manage Your Membership
We're here to make the most out of your Y membership.
Membership Information
Membership dues are paid through automatic withdrawal on the 1st of each month using a credit/debit card or bank draft.
To update your billing or communication preferences, please stop by the Welcome Center or call (208) 727-9622.
If a payment or automatic draft is not honored by your financial institution, a $20 Returned Payment Fee will be applied.
Please submit a written 10-day notice for any changes to banking or credit card information by completing a change form and emailing it to info@woodriverymca.org. Monthly payments are non-refundable.
Access to the facility may be suspended if membership dues are not current.
Membership Change Form
Membership - Account Changes
To Change Your Membership
If you desire to change your membership (i.e. add on your family), a Membership Change Form must be completed, signed, and submitted to info@woodriverymca.org or turned in at the Welcome Center front desk by the 15th of the month. A pro-rated amount will be charged for upgrades or additional services. When a member reaches an age that will change his/her category of membership, at least 30 days advanced notice of a membership rate increase will be given.
You have the option to place your membership temporarily on hold for $10/month. To place your membership on hold, a Membership Change Form must be submitted to info@woodriverymca.org or turned in at the Welcome Center front desk 10 days prior to the end of the month in order to make your change effective by the next auto draft. Your hold request will go into effect starting on the 1st of the following month. When taking your membership off hold, you will not be charged another joining fee. When you come off hold, we will prorate your membership dues, credit you $10 for that month and you pay the remaining dues for that month. You will then go back on the monthly auto pay starting the 1st of the following month.
Miscellaneous
All monetary transactions, registration and receipts are handled only at the Welcome Center.
Membership dues and similar payments are not deductible as charitable contributions.
Refunds
The YMCA recognizes situations may occur which prevent you or your family from partaking in a program or utilization of the facility.
30-Day Money Back Guarantee
Full refunds will be granted anytime during the first 30 days of membership. After 30 days, the following policies apply:
Refunds are not available for those paying on a monthly basis.
Refunds are available for the unused portion of membership dues pre-paid semi-annually or annually minus a service fee of $20.
Short term passes have a three-day money back guarantee.
Program Refunds
In order to register for any Y program, you must pay at time of registration (“pay before you play”). To receive a refund for a program, you must cancel at least 1 week before the start of that program so department staff can make every attempt to fill that program vacancy. After the session or program begins, there are no refunds offered, or make-ups for missed classes/activities, except in the instance of hardship, such as an injury. Deposits for child care and camping programs are non-refundable. In the event the YMCA cancels a program, then a makeup session, refund or credit will be given. *NOTE: Please allow two weeks’ delivery for a refund. Cash refunds are not available. (This does not apply for After School Club or Summer Camp – they have separate refund policies).
Cancellation Policy
We hope it never happens, but should you terminate your membership, the YMCA requires members to submit a written termination by way of a Membership Change Form submitted to info@woodriverymca.org or turned in at the Welcome Center front desk 10 days prior to the end of the month in order to make your cancellation effective by your next auto draft. Failure to do so will make the subsequent draft non-refundable. Changes or cancellations of memberships cannot be made by telephone. You can obtain the Change Form at the Welcome Center. All membership identification cards must be returned at the time of cancellation.
Member Code Of Conduct
Code of Conduct Using the mission and principles of character development as a guide, the following Code of Conduct is to ensure that all who enter our facility enjoy a safe, welcoming and comfortable environment. Individuals are expected to act in a manner that upholds these principles at all times when in our facility or participating in YMCA programs. We expect those using the YMCA to behave in a way that shows respect and caring for others of all ages, including YMCA employees, which includes not using any language or engaging in any action that can hurt or frighten another person or that falls below a generally accepted standard of conduct. Specifically, when at the YMCA or participating in a YMCA program, action that does not show respect for others and is not permitted includes:
• Wearing inappropriate attire. Attire must be appropriate, including swimsuits only in the pool area and shoes, shorts and shirt or leotard in other areas of the facility. Clothing with vulgar or profane writing or pictures is not allowed.
• Using angry or vulgar language (includes swearing, name calling or shouting).
• Making physical contact with another person in any angry or threatening manner.
• Engaging in inappropriate behavior, sexual or otherwise.
• Harassing or intimidating by words, gestures, body language or any other menacing behavior.
• Stealing or other behavior that results in the destruction or loss of property.
• Carrying or concealing any weapons, devices or objects that may be used as weapons.
• Using or possessing illegal drugs or alcohol on YMCA property, in YMCA vehicles or at YMCA sponsored programs.
• Loitering.
• Any other conduct of an inappropriate, threatening or offensive nature. Members and guests are encouraged to be responsible for their personal comfort and safety and ask any person whose behavior threatened their comfort to refrain from doing so. If a member or guest feels uncomfortable confronting the person directly, they should report the behavior to staff when asked. Management staff will investigate all reported incidents. Suspension or termination of YMCA membership privileges may result from a determination by the YMCA that a violation of the Code of Conduct has occurred. The YMCA reserves the right to refuse service to anyone who does not adhere to the values and mission of the YMCA.
Photo Release Policy
The Wood River Community YMCA reserves the right to use photographs/videos taken within YMCA facilities and at YMCA events and activities for marketing and promotional purposes.
Family Definition
One or two adults in a domestic partnership who live in the same household and their dependent children 23 years of age and younger (kids under the age of 10 must be part of a family membership).
Age Guidelines
